We will despatch and deliver your order right away. We will normally despatch your order to you in 1-2 business days. The delivery lead-time from despatch will vary and is depends on the delivery country and delivery service purchased.
You must inform us as soon as possible and certainly within two business days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery service partners are sufficient evidence to establish that goods have been received.FREE MAINLAND UK DELIVERY orders over £60.00 in value
Our free delivery offer is conditional upon your location and the value of goods purchased, and applies only to orders over £60.00 in net value that are delivered to Mainland UK inclusive postcodes. Delivery will be by standard Hermes courier service which usually delivers in 3-5 days. Excluded postcodes for this service are HS and JE.
We also offer a chargeable upgrade to EXPRESS next working day delivery for Mainland UK postcodes. We use DPD couriers for this service. All off-shore UK and some Scottish Highlands & Islands postcodes are excluded as per below:Channel Islands
Isle Of Man
Scottish Highlands - FK17-99, G83, KW1-14, PA21-40, PH18-26, PH30-41, PH49-50, AB36-38, AB55-56, & all IV postcodes
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
For all UK excluded postcodes a courier delivery surcharge will apply for all courier delivered orders as follows:
UK DELIVERY CHARGES orders under £60.00 value
|£6.00||Isle Of Man, Channel Islands, Northern Ireland, Scottish Highlands & Islands|
STANDARD 2-DAY SERVICE
For all UK postcode orders under £60.00 in net value that are delivered to UK postcodes, the following standard delivery charges will apply:
|EXPRESS - 12PM||£15.95*|
*Express service is applicable to Mainland UK inclusive postcodes only (see above for postcode exclusions). Orders must be received before 12pm.CUSTOM MADE-TO-ORDER PURCHASES
The exception to the Delivery Schedule is any purchase made for CUSTOM or MADE-TO-ORDER items.
The lead-time to despatch of these items varies by product and seasonally, for example at Christmas and over the New Year. Public Holidays should also be taken into account when estimating your order despatch lead-time. Typically lead-times are:
|Bomber Bits||4 - 6 weeks|
|Charles Owen Polo Helmets & Riding Hats||4 - 6 weeks|
|Equetech Custom Cross-Country Shirts, Hat Covers & Jackets||2 - 3 weeks|
|Rodney Powell Custom Coloured Body Protectors||4 - 6 weeks|
|Stephens Sheepskin (custom colours)||4 - 6 weeks|
All goods are shipped either by Royal Mail Post or a Third Party Courier Delivery Service. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow up to 3-5 business days for UK orders and up to 10 business days for all international orders from the time of despatch.
Every effort is made to deliver your goods within the estimated time scales. From time to time delays may occur. We will not be held liable for any failed or late deliveries.IMPORT DUTIES
You are responsible for all the appropriate Import and Customs Duties.