Terms of Use

WEBSITE TERMS OF USE
This website is owned and operated by World Equine Supplies ("WES").

Through your continued access of this website, you are deemed to have accepted these terms of use. WES grants you a non-exclusive revocable licence to access this website. Access may be suspended or withdrawn without liability at any time for technical, commercial or legal reasons.

All content on this website is owned by or licensed to WES and is protected by intellectual property laws including (as applicable) trademark and copyright. You may view, use, download or store the material on this website for personal use only. Commercial use or re-distribution / re-publication is prohibited without our advance written agreement. WES reserve all other rights.

The information on this website is given in good faith for general information purposes only, and may be out of date or subject to revision or withdrawal at any time. WES give no warranty as to its completeness or accuracy. It does not constitute any form of advice or recommendation - specialist or technical advice should be sought in relation to any particular circumstance or problem. Please note that colours may not be reproduced on screen 100% accurately given the variations between different types and makes of screen. However, we will endeavour to recreate the colours on the website as closely as possible, given the current technology available.

Any links to third party websites are not endorsements by WES of such third parties or their websites. WES has no control over the content of such websites and as such can accept no responsibility for them - you will be bound by the terms of use and privacy policy of such third parties. You may not create a link to this website from any other website or document without WES's advance written agreement.

Nothing on this website is intended to or shall form an offer by WES to enter into any contractual relationship. Any order you place via this website for goods shall be construed as your offer to buy those goods on our conditions of sale.

You agree not to mis-use this website in any way including in any illegal or criminal way; in any way which would give rise to civil liability for WES; or in any way which would be technically harmful to the website or to WES's systems (in all cases, in any jurisdiction in the world).

Please note:
The material on this website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, WES excludes all representations, warranties, conditions and other terms which but for this legal notice might have effect in relation to this website.

Except as set out in the paragraph below, WES will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, damage or direct loss, indirect loss or consequential loss (all of which terms shall include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus, worm, trojan horse, logic-bomb or other malicious program.

These website terms of use do not exclude WES's liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for WES under English law to exclude or to attempt to exclude its liability.

These terms of use, the privacy policy and any dispute relating to them, this website, its content and use are subject to English law and the exclusive jurisdiction of the English courts.
WES may revise these terms of use and the privacy policy at any time by posting them on this site.


Terms of Sale

Please also refer to our Terms of Use above and Privacy Policy

ELIGIBILITY TO PURCHASE PRODUCT
All products on the website are available for worldwide sale.

PRICING
All prices are quoted in UK Pounds Sterling VAT exclusive, and goods are sold under English law. Where we notify you that goods are not in stock, and offer to place a specific forward order for you from our suppliers, this is subject to the possibility that the price may increase from that advertised. We will immediately notify you if our suppliers no longer have the item you want at the advertised price, and will take your instructions on whether to order at the higher price, or to stop the order.

PACKAGING
All items will come with the appropriate manufacturer's protective packaging.

PRODUCT ENQUIRES
We make every effort to offer only merchandise sizes and colours that are available and in stock. If a size or colour is not available, we will notify you on receipt of your order, but may be able to place a specific forward order for you from our suppliers, subject to price implications. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive.

Any products that are custom or bespoke made to order from information and/or sizes provided by the customer are non returnable. These products may include but are not limited to riding hats, body protectors, hat silks, jockey vests, riding jackets and horse rugs. We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a size of garment.

Your order is only accepted by us once we have taken payment from you.


Returns and Exchanges

Cancellation Rights & Returns - UK and EU

If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods. This legal right applies to private consumers and does not apply to -business-to-business transactions. Please note that in the case of clothes and accessories, "inspect" means examine, and does not permit you or your horse to wear and use the items. Please see our item specific guidance below.

Please note that no statutory cancellation rights apply to goods that have been made specifically to your requirements, design or measurements. They also do not apply to perishable goods, supplements, veterinary products, and lower body underwear garments.
Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.

Please take particular care with items which are easily damaged. If you need guidance on the best way to try any item without damaging it, please contact us. When trying on goods it should be reasonably apparent before fully trying on the goods whether they are likely to fit or not and you should not stretch goods or force zips or fastenings as this may damage the goods and cause injury to you or your horse.

Should you decide to return the goods you must follow our Returns Policy and notify us of cancellation in writing (by post to the address below, or by email to customerservices@worldequine.co.uk within 14 days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them.

If you do not return the goods within 14 days of your returns authorisation, you will be deemed to have accepted the goods, and your returns authorisation will be cancelled by us.

This does not affect your statutory rights.

Returns - Rest of World (inc USA, Canada, Australia, New Zealand)

The EU cancellation rights set out above do not apply to customers living outside of the EU.

For non-EU customers, we hope you will be fully satisfied with our products. If for any reason you are not satisfied because they are mis-described or faulty, we will be happy to accept a return from you in accordance with the following policy. You must contact us as soon as possible to explain your concerns and your wish to return the goods by email to customerservices@worldequine.co.uk.

If we reasonably agree with your concerns, we will issue a returns authorisation by email that you may return an item in its original condition and packaging, which must be sent to us within 14 days of us sending to you that written confirmation. On receipt of the returned item and verification that your concerns are genuine, we will issue an internet credit note or item exchange subject to our discretion. Unless we specifically agree otherwise by email, we will not grant refunds on items received more than 14 days after we email you a returns authorisation. We do not refund shipping charges.

Returns Do's and Don'ts - All Countries

You may return goods by mail to the returns address below. We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.

If at all possible, please include with the goods a copy of your internet invoice, returns authorisation(where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.

Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by the courier company or postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.

If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.

Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

Goods that have been custom or bespoke made-to-order specially for a customer's requirements will not be accepted for return.

Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.

If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).

Notice of cancellation and returns should be sent to:

World Equine Supplies
CUSTOMER SERVICE - RETURNS DEPT
Beck House
The Maltings
Nafferton
East Yorkshire YO25 4YU
United Kingdom

We reserve the right to amend this returns policy without notice.


Item Specific Guidance

Horse Rugs & Blankets
Horse rugs / blankets returned under the statutory right to cancel should be returned as close as possible to the same condition in which you received them - please also return all tags and original packaging, which are part of the product and without which the value of a new horse rug / blanket is reduced - you have a legal duty to take care of all of the product, not just the horse rug / blanket itself.

PLEASE TAKE CARE WHEN YOU TRY THE HORSE RUG / BLANKET ON YOUR HORSE. Make sure the straps on the rug are tight enough, so when your horse rolls it does not catch its legs in them when getting back up. (This is the main reason straps break, they simply do not drop off!)

All our turnout rugs are breathable but if put on a sweating horse or a horse which gets too warm, the rug may temporarily show signs of leakage. Please dry out your rug and then test it allowing some water to rest for a minimum of 20 minutes on the surface of the rug. If returned, we also will test it in this way.

If the horse rug / blanket has been used so that it is dirtied, become stretched or ill fitting, or it is damaged by you or the horse in any way, (which will greatly reduce the value of a new horse rug / blanket), we will consider that you are in breach of your legal duty to take reasonable care of the horse rug / blanket. If you need guidance on the best way to try out the horse rug / blanket without damaging it, please contact us for advice.

Where you have not taken reasonable care of the horse rug / blanket, we will claim any reduction in the resale value of the horse rug / blanket from you, which may be deducted at our discretion from the refund.

Riding Boots
When trying on boots please do this on a clean carpeted surface so that the boot soles remain unmarked. It should be reasonably apparent before you zip them up whether they are likely to fit you or not, and certainly whether they are so small for you that the zip would burst when you do it up.

Please do not force the zip on the boot. Forcing the zip may damage yourself as well as the boot! If the zip will not do up easily, then the boots do not fit you.
In the event that you have forced and broken the zips ignoring our advice, we will consider you to be in breach of your statutory duty to take reasonable care of the goods and will take steps to recover our losses from you.

In the event that we have reason to suspect that you have deliberately broken the zip, or damaged the boots in any other way, to try and claim the boots were faulty on issue, we will take steps to recover our losses and involve the police where appropriate to deal with any criminal fraud.

DAMAGED GOODS

If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us immediately by emailing
customerservice@worldequine.co.uk

SHIPPING

All goods are shipped either by Royal Mail Post or a Third Party Courier Delivery Service. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow up to 3-5 business days for UK orders and up to 10 business days for all international orders from the time of despatch. UK shipping rate is per order and will not change however many items you order.

IMPORT DUTIES

You are responsible for all the appropriate Import and Customs Duties.

FRAUD

In order to protect against fraud we only are able to ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment.

GENERAL

If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.

All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.

These terms and conditions shall apply to all internet sales made by World Equine Supplies, and by placing an order with World Equine Supplies you are accepting these terms and conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau


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